Royal Motors of Middlebury Dealership Customer Reviews
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Royal Motors of Middlebury is committed to excellence – but we are also always looking for ways to improve. Let us know how well we hit our mark of perfection by rating us below. We appreciate you taking the time!
Bought a 2016 ram 1500 big horn from them August fifth and love the truck dealer Matt stayed after his shift to sell it to me as I was coming from out of state and it was a 4 and a half hour drive there was an accident which delayed me longer he was very understanding and even took me to the airport... to drop off the rental car after me made the deal he is a great salesman and I enjoyed working with him however upon getting home with the truck I was showing it to a friend when I noticed a quarter sized chip in the tailgate and the plastic spoiler peice had been repaired with caulking to hold it down needles to say I was upset and went on and got a quote to have it fixed because factory warranty wouldn't cover it spoke with Matt's boss I beleave his name was Calvin about the issue hoping the could do something for me as I just bought this truck from them and it now needs a 542 dollar repair Calvin told me sorry but there is nothing they are willing to do for me that it was used and sorry but that's just how it is so the reason for my 3 star review is that Calvin's customer service is horrible I drove 9 hours total to get the truck and it is a very nice truck but come on he should do something for his customer if it wasn't for that though the actual. Purchasing experience and the truck it self are great and I enjoyed working with Matt I just warn anyone working with them to check every last detail on the vehicle your buying cause even a 2016 truck which only has 12 thousand miles on it had a chip down to bare metal which they won't do anything onShow more
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